BBC News - Health Ombudsman to investigate more NHS complaints
But Dame Julie Mellor says she does not agree, "In the past people were not getting a formal and final adjudication on their complaint and that's the big difference." In September the Labour MP Ann Clwyd will present a report to the prime minister on how NHS hospitals investigate complaints.
Sir Bruce Keogh, the medical director of NHS England, believes the current system needs to change as the ombudsman is struggling to cope with the demands placed on it by patients.
He suggested it should only deal with the most serious complaints.
